After integration with Remedy SSO, end users can securely authenticate with multiple BMC applications by using just one set of credentials. Conclusion. Release notes and notices. For more information, see Key concepts. Select the required notification audit entry and click View. BMC Helix ITSM is a modern, intelligent ITIL 4 certified ITSM solution that offers predictive service management across multi-cloud environments. For user licenses, enter any number greater than 0. Display-only. Remedy es una plataforma transformadora de la gestión de servicios que mejora drásticamente la prestación de servicios de TI. Important chores and operations are automated, again, thanks to the Jira BMC Remedy integration with ZigiOps. Remedy Service Desk uses automated, ITIL-compliant incident management and problem management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. 02. January 13, 2023. S1A = 30 minutes (SaaS Only availability/Outage) S1 = 1 Clock Hour. , are registered with the U. If you are performing a fresh installation of BMC Remedy ITSM Process Designer along with the upgrade of other application components, you must install it after. N/A. Patent and Trademark Office, and may be registered or pending registration in other countries. The platform provides multiple options for workflow triggers and automation, such as automatically recording a ticket’s solution into a knowledge base visible to users and. They are also called data forms. BMC CMDB Suite. You can build links between BMC Remedy IT Service Management (BMC Remedy ITSM) applications and Enterprise Resource Planning (ERP), Customer Relationship Management, Supply Chain. Advanced Search Bar FAQ's and Tips. 02. 6. What is BMC Remedy? BMC Remedy is a software suite designed for a more efficient IT service management. This training will give the learners an overview of the Smart IT main. Installation (Installing BMC Remedy Smart Reporting) Logging in to BMC Remedy Smart Reporting; Navigation;. IAM/PLEX, an additional support function of IAM, builds on IAM/RLS to provide record level sharing support to IAM datasets across multiple LPARs within a z/OS Sysplex. BMC Remedy components such as Smart IT provides a single interface to create multiple ticket types such as incidents, work orders, change requests, or service requests. BMC Remedy ITSM is a service management tool that automates the ITIL process in the modern era. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. All SaaS products (S1A and S1 for production* environment only) BMC Premier Support for On Premise Products. Problem Management. This best FAQ article shares the resources most recommended by BMC Customer Support on the topic. IMPORTANT: Included in this course is the examination for BMC Accredited Administrator: BMC Remedy AR System 9. 04 SP2 of BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite). BMC recommends to use Secure Sockets Layer (SSL) certificates with Jetty server to service the REST API requests. BMC SRM Module. 20. The main benefit of using IBRSD is for anyone who uses both BPPM and ITSM, and wants automated ticket creation based upon the monitoring that BPPM is. This includes the Default Java Plugin Server, the FTS Searcher Plugin Server, Shared CMDB Plugin Server, Normalization Plugin Server, or others. (UNIX) /opt/bmc/AtriumCore/. This video walks you through the BMC Remedy AR System Deployment Management console and describes how you can use it to migrate workflow customizations and c. BMC Remedyforce is more affordable, easier to setup and use, and designed for your company — no matter the size. Product Downloads. Overview of BMC Remedyforce. BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. Remedy Service Desk uses automated, ITIL-compliant incident management and problem management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. October 6, 2020. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Incentivized. For more information, see Key concepts. The company went public in 1995 and in 1996 was named by Business Week as the "Number 1 Top Hot Growth Company in America. 00. NOTE that your USER NAME and PASSWORD are case sensitive. Service requests are formal requests, they are planned and offered in the service catalog, and there is a predefined process to take for fulfilling a service request. BMC Helix ITSM: Service Desk uses automated, ITIL-compliant incident management and problem management processes and provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. Environment: BMC Remedy AR system 7. First, Click on the Start button. The wait cursor is automatically disabled at the end of the current execution stack. 02: Patch 2 for version 20. As a user, Review the Key concepts helps you understand Asset Management. Discover Remedy Service Desk Management pricing, features, user reviews, and product details. The video was recorded using an earlier version of BMC Remedy AR System and is valid for BMC Remedy AR System 9. It provides all the application development functions of the previous BMC Remedy Administrator tool with a modern, powerful, easy-to-use interface. Houston, TX 77042-2828 Telephone : +1 (800) 793-4262 Toll-Free : +1 (800) 841-2031 Central Daylight. Enhance your credibility and accelerate professional development. BMC Remedy is an IT Service Management suite providing effective collaboration, visibility, and reporting. Before you configure the settings for BMC Remedy ITSM, copy the SDK JAR files from the BMC Remedy System. BMC Helix ITSM replaces Remedy. Execution: The safest way to run the tool is from the command line with the following command. Service Request Management. If you need to add your ARMY Support Contract ID and Password. No hassle, no headaches. You can manage these security incidents by using the Ticket Console in Remedy Smart IT. Server. Open the Disk 1 folder. Experience predictive service management with BMC Helix ITSM. - Downloading products using Electronic Product Distribution (EPD)ServiceNow is a much more complete, robust, cloud-based product than BMC Remedy. 05 or later which runs in a container environment. Password. A change can originate from an incident. It allows users to create Incidents in Remedy Service Desk from either events, or status changes to CI’s in the service model. Please use this link as some information may. com. The log files for all features of BMC Atrium Core are located in the same directory. 1. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. If you are using BMC Remedy Single Sign On with SAML authentication and signing the SAML requests to ADFS or your IdP, then these requests will fail. It's everything you need in an IT help desk, without the hassle of. updated 03 Dec. , are registered with the U. BMC AMI Compression for IMS. 1, including single sign-on through BMC's Remedy suite of digital service management solutions and the BMC Discovery solution's "Start Anywhere" application mapping, which now includes new capabilities to streamline visualizations and simplify business. BMC Helix. dir. The same ITSM. Review the Configuring after installation for. The main benefit of the Remedyforce Console tab is that it enables you to manage all records (incident, problem, task, change request, release, and broadcast) from a single. Upgrade experts in BMC Customer Support will review your plan and offer advice to help ensure your success. This set of tutorials is designed to get you into the system, and ready to begin building content. 05. x, 20. BMC Helix Remedyforce is a cloud-enabled service desk with an easy-to-use interface that suits the service needs of many departments. BMC Remedy uses a Software-as-a-Service (SaaS) delivery model to deliver services through third-party cloud vendors. This software suite is known to provide easy and. In order to overcome this. String that specifies the name of the server where the schema is located. Below is our environment details: Remedy 18. Remedy IT Service Management Suite Release notes and notices. {"serverDuration": 108, "requestCorrelationId": "38684bcba7371699"}The main benefits of BMC Remedy 9 are its mobile support, stunning and intuitive reports, built-in ITIL processes, and drag-drop functionality. Tickets are easy to view and edit at any stage of their processing. This topic provides the basic model of the Remedy Single Sign-On architecture and describes the Remedy SSO components. This knowledge article may contain information that does not apply to version 21. 6. -----. This course is a prerequisite to all other BMC Remedy ITSM 9. BMC Remedy Email Engine file locations : URL Name. Tickets are easy to view and edit at any stage of their processing. The Corrected issues are documented here. The mission of the Incident Management process is to resolve incidents as quickly as possible in a prioritized. Overview Reviews Alternatives Likes and Dislikes. Learn how to use the BMC Assisted MIGRation Operation (AMIGO) program to plan your upgrade of BMC Remedy ITSM Suite and other products. Select Add New. BMC Remedyforce IT Service Desk allows you to automate your service management processes, employ ITIL best practices, and deliver services more efficiently without investing in expensive hardware and software licenses, all without complex programming. SQLException: ORA-01422: exact fetch returns more than requested nu…The problem management process focuses on determining the root cause of a problem, and on using the change management process to correct the root cause. Remedy Corporation was founded in 1990 by Doug Mueller, Dave Mahler, and Larry Garlick, who was the CEO until 2001. js or in a browser (for instance, to drop into an HTML template). BMC Remedy Distributed Server Option – DSO logging. Because the Remedy interface is a bit more simplistic, it is likely a better solution for a quick. Get an overview of BMC Remedy Service Management products and components. Remedy 9 - IT Service Management Suite Control-M Workload Automation Support for Control-M/Enterprise Manager BMC Helix FootPrints Service Desk Track-It! IT Help Desk Software PATROL and ProactiveNet Performance Management (BPPM) Careers BMC, BMC Software, the BMC logo and the BMC Software logo are the exclusive properties of BMC Software, Inc. User Name. 02 version of Remedy IT Service Management Suite. Automatic visibility into hardware, software, and service dependencies. Remedy ITSM Suite installers for version 19. N/A. Remedy AR System MidTier: How to Send Attachments into Remedy REST API. BMC Remedy ITSM: In BMC Remedy ITSM with German locale, when you navigate to Change Management > Search Change, and then search for change requests with Rejected status, the search criteria is set as Draft. The Kemp LoadMaster delivers an exceptional,. No hassle, no headaches. BMC Remedyforce is a tabbed application. ) For information about creating and using join forms, see the following sections. 1 Introduction. After a log is activated, logging starts immediately. 2 r2 client and MS SQL Server 2008, AR and Midtier on Windows 2008 R2 64 bit , OS: Windows 7 enterprise 32 bit. 02. 9. 02 version of Remedy IT Service Management Suite. Select Start Here > Quick Configuration Guide. Navigate to the Disk 1 folder. Moving a telephone extension. This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). 0 Using ITIL-compatible best practices, BMC Remedy Change Management provides IT organizations with the ability to manage changes by enabling them to assess impact, risk, and resource requirements, and then create plans and automate approval functions for implementing changes. Web Server Tomcat. BMC Software, Inc. Top 5 Service Desk Metrics. Remedy-Email-Engine-Email-Engine-Health-Check-for-New-or-Existing-Environment. Students will also learn about BMC Remedy Asset Management, its benefits and lifecycle. This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). Integration for BMC Remedy Service Desk receives an event from the cell. You can use the Manage Inventory function to track bulk inventory items and other CIs that are available for deployment. This is a very user friendly application. BMC Cloud Extension Pack. 02, including new features, urgent issues, documentation updates, and fixes or patches. BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. BMC Remedy Developer Studio is an integrated development environment (IDE) for BMC Remedy AR System applications. 02. Click Browse to select another installation directory. Changes are implemented to add, move, configure, or remove a configuration item. ITSM Foundation (incl. Support for Remedy Service Desk Application including documentation, downloads, answered questions, knowledge articles, training and more. Copy. February 21, 2020. To upgrade Remedy Mid Tier and Remedy AR System Server. Remedy 9 uses a “Mid Tier” shared-service architecture. You can view the recommended logical order of training for this product by either clicking the graphical Learning Path image below (which may contain several pages. Remedy Asset Management tracks contracts, financial costs, software licenses, outage indicators, and more for the CI information stored within the BMC CMDB application. GoLogica conducts BMC Remedy Training will help you to acquire the skills required to develop and manage the applications in the BMC Remedy AR system. 5 Work Info related notes (optional), summary (optional), work info date fields are available but in 7. When first starting to use BMC Remedy Smart Reporting, you will need to learn how to setup, login, and navigate the system. Automate tedious, manual problem management processes. The problem management process focuses on determining the root cause of a problem, and on using the change management process to correct the root cause. Review the installation options you selected; if they are correct, click Install to. When creating a CI name, BMC recommends that you follow a consistent naming convention. You can also use BMC Atrium Integration Engine for initial data load, incremental data transfers, and data synchronization. Integrate Remedy SSO with BMC applications. 20. updated 03 Nov. User: 57: Atrium Foundation Viewer: BMC CMDB: View records for BMC Atrium Product Catalog products, versions, patches, files, suites, storage (software library items), and signatures. La experiencia de usuario intuitiva se desarrolla alrededor de funciones, no de módulos, para ayudarle a ser más productivo con menos esfuerzo. BMC, BMC Software, the BMC logo and the BMC Software logo are the exclusive properties of BMC Software, Inc. Remedy unable to find the form. 23. Incident detection usually happens in one of two ways: A user reports a service issue and the service provider validates it as an incident. BMC Helix ITSM might better suit companies with advanced I&O maturity who need highly-customized, ultra. BMC Remedy Service Management Explore Subscription provides free access to overview courses and other learning materials for a 12-month period. With the acquisition of Magic Solutions in 2004 and Remedy assets from Peregrine Systems in 2002, BMC Software has assembled a suite of tools allowing it to market help desk/customer service solutions to virtually any sized organization. 24 hours x 7 days. BMC Service Desk provides a single point of contact for user requests, user submitted incidents, and infrastructure-generated incidents. The AMIGO program is available for the products listed below. Taking the exam and pursuing accreditation is optional,. Supports BMC Helix Solutions —Discovery, operations management, service management, continuous optimization, and delivery of omni-channel experiences for IT and lines of business. If you are not registered with BMC Software, click here register:BMC’s SaaS Security team continues to review and monitor the threat landscape and update the BMC Helix environment at the network, platform, and application layers. PeerSpot users give BMC Remedy an average rating of 8. This documentation supports the 20. Houston, TX 77042-2828 Telephone :. BMC Atrium Core Release notes and notices. 08. 2 . For more information about assignment configuration, see Configuring assignments. BMC Helix leverages AI to detect clusters of recurring incidents for intuitive analysis and streamlining of problem management. The Remedy Management Console enables management of all operations across the server group along with the. Version 20. How can you take advantage of these new features to empower your service desk analysts for a more. 02. We can easily explore through the features/settings and customize look and feel to our need. Connect with a BMC Helix expert. 02) Problem. 02 enhancements. 3. Installing Remedy ITSM installs BMC Service Desk (includes BMC. BMC Software is an American multinational company that develops software for IT service management, automation, DevOps, workflow orchestration, and security. Remedy Service Desk uses automated, ITIL-compliant incident management and problem management processes to help IT organizations respond quickly and efficiently to conditions that disrupt critical services. 08. Understanding join forms. trace log file message: Incoming message (BAROC). BMC Helix Remedyforce is a tabbed. This video walks you through the BMC Remedy AR System Deployment Management console and describes how you can use it to migrate workflow customizations and code across environments starting. If you are performing a fresh installation of BMC Remedy ITSM Process Designer along with the upgrade of other application components, you must install it after. Overview of BMC Remedyforce. BMC – Remedy ITSM. Patent and Trademark Office, and may be registered or pending registration in other countries. Support management with the CMDB option is best as more than 50% of issues faced by our users can be resolved via CMDB suggestions. The links have specific details for each of the listed products (requires a BMC Support Central login). User Review of BMC Helix ITSM (Remedy): 'BMC Remedy is a powerful and amazing tool which is used by the whole organization. Remedy Asset Management tracks contracts, financial costs, software licenses, outage indicators, and more for the CI information stored within the BMC CMDB application. This section provides a detailed description along with easy instructions for the required user tasks needed for the implementation of a Single Sign-On solution (SSO). For more information, see Key concepts. Version 20. BMC AMI Common Enterprise Services for z/OS UNIX. The user interface is so smooth and super fast with unmatched flexibility. Remedy Service Desk 19. How to. The BMC Remedy Assignment Engine automatically assigns the task when the task is created according to how the administrator has configured Incident Management, but you can override this if necessary. The ServiceNow interface and customization tools are very robust allowing customization as needed. This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). Contact an Education Advisor Pricing & Registration. It is used for incident, change, knowledge, and problem management. When BMC Service Request Management is installed on top of BMC Remedy IT Service Management, notifications to end users from fulfillment applications (such as Incident Management, Change Management, and Work Order Management). Because certain applications depend on a specific set of features, you need to run the installer multiple times to install all of the features in the solution. Remedy, a BMC Software company, considers information included in this documentation to be proprietary and confidential. In the BMC ProactiveNet Operations Console, select the event that was propagated. Remedy AR System uses the permissions defined in the Request ID (Field ID 1) field to determine who should have access to a ticket. 02. CORE:BMC_BaseElement form, you must enable the Subquery algorithm on the. Each and every activity is tracked and managed by the Remedy tool. 04 or later, upgrade it after you upgrade BMC Remedy ITSM, BMC Service Request Management, and BMC Service Level Management. BMC Remedy ITSM Suite – Article 000011571 View Full List For current customers using Remedy, BMC’s legacy ITSM solution, there is a better way to resolve issues and empower end users with faster, more accurate problem resolution. Problem. It's everything you need in an IT help desk, without the hassle of. In addition, you can continue to search the knowledge base and to ask questions on BMC. (For information about adding licenses to servers, Working with BMC Remedy AR System licenses in Remedy AR System documentation) To install encryption on Remedy AR System servers and clients. Data providers, such as discovery applications, put data into BMC Atrium CMDB (known as BMC CMDB for version 1805), where it is partitioned into separate. Remedy Single Sign-On - Can't connect. Release notes and notices. It provides. BMC Helix Remedyforce is a. From the CI Type list , select Logical Entity > Business Service and then click Create. The ServiceNow interface and customization tools are very robust allowing customization as needed. This schedule is color-coded and based on assigned change type. BMC Change Management provides a set of interfaces that other applications can use to integrate with the BMC Remedy Change Management application. . BMC Remedy OnDemand is delivered as cloud-based service so you can manage IT services anywhere, anytime. N/A. Within BMC Cloud Lifecycle Management, Remote ITSM describes the installation of a non-CLM AR System. exe. The AMIGO program is available for the products listed below. 19. It is known for its high quality and reliability. BMC recommends that you install Remedy AR System server before you install Remedy Smart Reporting. BMC Remedyforce is more affordable, easier to setup and use, and designed for your company — no matter the size. It's not always straightforward to work out exactly which release of a Remedy product you have in front of you. Incentivized. To find the registry entry, perform the following steps: Open the Microsoft Windows Registry Editor. BMC Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. Version 8. This documentation supports the 19. To acquire all required knowledge to be successful with this product, BMC recommends a specific list of training courses per customer and partner role. BMC Helix ITSM replaces Remedy. They offer a robust API, enabling businesses to integrate other essential tools with ease. Remedy 9 - IT Service Management Suite Control-M Workload Automation Support for Control-M/Enterprise Manager BMC Helix FootPrints Service Desk Track-It! IT Help Desk Software PATROL and ProactiveNet Performance Management (BPPM) Careers. The links have specific details for each of the listed products (requires a BMC Support Central login). The product is used mainly by global brands and is offered in on-premise and SaaS configurations. In BMC Remedy Version 7. BMC Helix ITSM (Remedy) Score 7. At the heart of Remedy Force is IT service desk, formerly Service Desk on Force. These trademarks are in the U. updated 26 Apr. 02. Requesting an account for a new user. HPD:Help Desk form The following field IDs, names, and labels from the HPD:Help Desk form are available in the BMC Remedy ITSM - Mobility: Service Desk application. BMC Remedy Keyboard Shortcuts I remember working with BMC on an issue where I was looking to determine the Approval ID of a change request. Remedy 9 - IT Service Management Suite Control-M Workload Automation Support for Control-M/Enterprise Manager BMC Helix FootPrints Service Desk Track-It! IT Help Desk Software PATROL and ProactiveNet Performance Management (BPPM) Careers The BMC Certification Program offers credentials through accreditation and certification testing that validate the ability to effectively plan, deploy, and support select BMC solutions. dbVersion, currDbVersion and API Protocol Numbers. How joins work in BMC Remedy AR System (Click the image to expand it. The mission of the incident management process is to resolve incident requests as quickly as possible in a prioritized fashion. BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. Remedy IT Service Management Suite Release notes and notices. Press CTRL+ALT+S. Remedy Service Desk 19. BMC Helix ITSM replaces Remedy. Form is the valid name of a form in BMC Remedy ARS and is a form suitable for creating requests. When first starting to use BMC Remedy Smart Reporting, you will need to learn how to setup, login, and navigate the system. The Remedyforce Console tab is an integrated console that provides access to the Incident, Service Requests, Tasks, Problems, Change Requests, Releases, and Broadcasts modules. Finally, Remedy has a significant market share, making it one of the most popular ITSM solutions. BMC AMI Common Enterprise Services for Windows. 05 is enhanced with the following new features: The Remedy License Management is enhanced with facilities such as Configuring license limit, Consuming licenses, and Reporting licenses. 6). 1 and the latest 20. Reviewed in Last 12 Months. To prepare your Microsoft SQL Server database. Press the Refresh button on the Results list. 19. BMC Helix Remedyforce automates your service desk processes and helps you lower the cost of support operations. 6. 08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS). , are registered with the U. The new user. 11. This online course provides BMC Remedy IT Service Management application administrators with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Remedy Service Desk, BMC Remedy Change Management, BMC. BMC Helix ITSM replaces Remedy. Current as of BMC. To view an earlier version, select the version from the Product version menu. BMC Remedyforce automates your service desk processes and helps you lower the cost of support operations. BMC Remedy ITSM Suite – Article 000011571 View Full ListFor current customers using Remedy, BMC’s legacy ITSM solution, there is a better way to resolve issues and empower end users with faster, more accurate problem resolution. 0: Concepts course to learn the basic concepts and language of BMC Remedy AR System. 2. Reviewer Function: IT Services; Company Size: 30B + USD; Industry: IT Services Industry; Currently i am working as an admin in BMC Remedy Service Management. 6), or the file appears in the Import Objects dialog (version 7. BMC Helix ITSM transforms and modernizes the ITSM lifecycle by bringing teams together and leveraging intelligent automation to accelerate problem identification. BMC Remedy is an IT Service Management suite providing effective collaboration, visibility, and reporting. 1. BMC Helix Remedyforce is a cloud-enabled service desk with an easy-to-use interface that suits the. Build data-rich reports and graphs for insight into all aspects of service management. The following table lists all the known issues and only the critical customer and partner reported issues corrected in BMC Remedy AR System For information about any particular issue that is not listed on these tables, contact BMC Customer Support. The service provider logs the incident. Additionally, students will learn to access, customize, and navigate the IT Home page. To understand end to end change management processes, see User goals and features. Defect fixes, and other corrected issues. BMC Remedy IT Service Management (BMC Remedy ITSM) writes company IDs to a special field (field 112). It. These sentiments apply beautifully to Service Desk management and the virtuous cycle that’s created when an. BMC Remedy AR System Server. September 23, 2020. On the General Settings, you select a server from the Data Visualization Drop. By default, email templates that are associated with the out-of-the-box workflows are. S. Perform either of the following actions: Click Next to accept the default installation directory. 02. Remedy AR System. Follow these steps:. 19. August. BMC HR Case Management 4. Select System > General > Add or Remove Licenses. Access BMC Remedy AR system Scheduler. 1. 05 enhancements. 01. In BMC Remedy Action Request System 7. BMC Helix Remedyforce is available solely via the Salesforce platform, which offers plenty of built-in and add-on services, but without an on-premises option. It provides service desk, asset. Enhancements to Remedy IT Service Management Suite are: BMC Helix Cognitive Automation for. 6. 1. Remedy Single Sign-On - Can't connect securely to this page in Microsoft IE or Chrome unsafe TLS security settings BSA: Application Server fails to start with : java. Number of Views 6. This is a javascript library for talking to BMC's Remedy ARS REST API. Fast, accurate, agentless discovery. Leveraging BMC’s 20+ years of ITSM experience with the security, reliability, and. Version 7. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous. CORE:BMC_BaseElement as member forms. The BMC. It allows for both cloud and on-premise deployments, as well as deployments that cover multiple sites across many physical locations. It allows the creation and management of incidents and change management. BMC Helix Remedyforce 20. The goal of this project is to zero a zero-dependency library that can work either in node. An advanced feature of the Remedy SSO agent is that it supports communication with multiple Remedy. They support various forms of service tickets by which users can create requests that flow to other systems within an organization. Also available today are other enhancements to BMC Discovery v11.